Frequently Asked Questions
Everything you need to know about your D'IYANU shopping experience.
How do I determine my correct size in D'IYANU apparel?
To ensure the perfect fit, please refer to our comprehensive Size Guide located on each product page. Since our African-inspired prints are often tailored for a modern fit, we recommend measuring your bust, waist, and hips to compare against our charts.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of the delivery date. Items must be in their original, unworn condition with tags attached. Please note that clearance items marked as 'Final Sale' are not eligible for return.
How should I care for my African print clothing?
To preserve the vibrancy of the colors, we recommend hand washing in cold water with mild detergent or using a gentle machine cycle. Always hang to dry and iron on the reverse side to protect the print.
Do you offer international shipping?
Yes, we ship our modern African fashion worldwide! Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international customers are responsible for any customs duties or taxes.
When will my order be shipped?
Orders for in-stock items are typically processed and shipped within 1-3 business days. During peak seasons or major sales events, processing may take up to 5 business days. You will receive a tracking number via email as soon as your package departs.
Can I modify or cancel my order after it has been placed?
Because we strive to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our customer success team immediately for assistance.